Help with flower ordering and florist delivery from Jennys Flowers in Los Angeles California and South Bay communities
 Flower Help
Guarantee
We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at (800) 669-6114.
Sales Tax Information
Every Internet order you place with us will be charged the Los Angeles County sales tax rate of 8.25%, applied to the amount of the order. This tax rate is based upon the rate we are charged, regardless of the destination of your flowers or gift.
Order Changes
- Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
- If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (800) 669-6114.
- We are also unable to accept cancellations or change requests via e-mail.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the United States. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. In addition, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- Discover/NOVUS
- Diners Club
- Carte Blanche
- American Express
- JCB
Privacy Policy/Security
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account with Jennys' Flowers, we need your contact information including your name, e-mail address and mailing address. We may use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience.
When you visit Jennys-Flowers.com, we also collect some basic information that does not identify you as an individual. We use this information to determine our users' demographics and interests, so that we can better understand and serve you.
Website Cookies
Cookies are small files on your computer which store certain information about your activity on the website and are stored on your computer's hard drive. Our cookies do not contain any personally identifying information, only a random ID number. We use cookies to let us know that you are a prior customer, so that you don't have to re-enter information on future visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. If you disable your internet cookies, you may not be able to use certain features of this website.
Our Use and Disclosure of Your Information
We may send emails to our users announcing special promotions, changes in our services or other information we believe will be of interest to our users. If you prefer not to receive email, you can send us an email with the subject line “no emails” or reply to our email with the subject line “no emails”.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may occasionally share customer names and addresses with reputable vendors. Of course, you can choose not to let us share your personal information with any other vendors, by sending an email to us with the subject line “don't share my information”.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
Security
Jennys-Flowers.com has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and used to encrypt sensitive information & secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Your confidential details will be held in the strictest confidence and will never be shared with a third party.
Linked Sites
This site contains links to other websites, and we are not responsible for the privacy practices or the content of such websites. External links do not necessarily represent an endoresement by Jennys Flowers of such websites.
A Special Note About Children
We do not knowingly solicit data from children, nor do we knowingly market flowers to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians.
Changes to Privacy Statement; Consent
We may update this Privacy Statement. You should check this page periodically for changes. By using our flower website & online flower ordering system, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about our privacy statement or our flower shop in general.
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